Ashdown Riding Cancellation Policy
Please note that we have a 48 hour cancellation policy or the full value of the experience is chargable.
Bookings can be changed or cancelled up to 48 hours prior to the start time and date of the booking online or using the app.
Any cancellations will be refunded as credit to your account for use at a future date. No formal refund will be issued.
All bookings must be made in advance and paid for in full at the time of booking to secure the session. Payment may be made by credit or debit card. You will pay a £1.00 booking fee and this is non refundable. The price you will pay will be displayed when you proceed to checkout not at the Basket.
Wow Design Solutions Limited trading as EC Pro is unable to issue refunds and will only issue customer account credit in accordance with the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.
Customers may be able to access a refund by contacting the Yard, School or Livery directly and the Merchant of record for all transactions is Ashdown Riding Ltd, and they shall be liable for all refunds and chargebacks. If you are not happy with the complaints procedure of your riding school/Livery Yard you can contact to take further action.
